Frequently Asked Questions

PointMe connects customers with trusted local service providers. You can compare services, locations, availability and ratings before booking.

You can allow location access or search for a suburb or city. When coordinates are available, PointMe uses the selected search radius and shows the distance to eligible providers.

Yes. Use the Top rated option on the discovery page. Results are ordered using visible customer ratings, with distance used as a tie-breaker.

For account, booking, privacy or safety questions, use the support options in your account or email hello@pointme.services.

Open a provider profile, select a service, choose an available time and staff member where applicable, review the booking details, and complete the payment step.

Booking slots are generated from the provider's PointMe availability calendar. Once a booking is confirmed, it appears in the provider's PointMe calendar.

Where the provider has supplied a business number, a WhatsApp provider action is available on the provider profile and booking details. Your booking, payment and support record remains on PointMe.

Open the booking details page and choose Cancel Booking or Reschedule when the booking status and provider policy allow it. Refund outcomes depend on the applicable cancellation policy.

After signing in, open My Bookings to view upcoming, pending, in-progress, completed and cancelled bookings in list or grid view.

Choose Become a Provider and complete the provider onboarding flow. You can add your business details, services, availability, location and verification information.

Customers choose a service and time from your published profile. Available slots come from your PointMe calendar and active availability rules.

Yes. The provider dashboard includes booking actions, availability rules and a calendar view with booking details.

Customers can submit a rating and written review after a completed booking. Visible ratings are aggregated on your profile and used by the discovery ranking.

The provider dashboard includes WhatsApp contact where a customer phone number is available. Keep booking decisions, payment records and important communication on PointMe.