PointMe Legal

Legal & Resource Center

Everything you need to understand PointMe. Clear, current and complete. Browse the terms, privacy notices and marketplace policies that govern PointMe for customers and service providers.

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Terms and ConditionsThe master agreement between you and PointMe covering accounts, bookings, payments, wallets, promotions and platform conduct.Customer TermsWhat customers can expect when discovering, booking, paying for and reviewing services on PointMe.Privacy Policy & POPIA NoticeHow PointMe collects, uses, shares, stores and protects personal information under POPIA.

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Every PointMe policy, grouped by what it governs.

Platform Terms

3 documents

Terms and Conditions Accessibility Statement Intellectual Property Policy

Customer Terms

1 document

Customer Terms

Service Provider Terms

1 document

Service Provider Terms

Bookings, Payments & Billing

4 documents

Booking, Cancellation, Refund & No-Show Policy Payments, Invoicing & Wallet Policy Subscription & Billing Terms Group Booking Terms

Privacy & Data Protection

6 documents

Privacy Policy & POPIA Notice PAIA Manual Cookie Policy Communication & Marketing Consent Policy Data Retention & Deletion Policy Third-Party Services Policy

Promotions & Marketplace Growth

3 documents

Promotional Features Terms Sponsored Listings Rules Banner Placement Terms

Trust & Safety

5 documents

Zero Tolerance, Trust & Safety Policy Non-Discrimination Policy Provider Verification Policy Reviews & Content Policy Acceptable Use Policy

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Report harassment, discrimination, fraud, off-platform payment requests or unsafe conduct.

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Our legal and compliance team can explain how any PointMe policy applies to your booking, listing or account.

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