1. Purpose and scope
This Customer Terms forms part of the PointMe Legal Centre and should be read together with the Terms and Conditions, Customer Terms, Service Provider Terms and the Privacy Policy & POPIA Notice. It applies to customers, service providers, provider staff, visitors and PointMe support and operations teams, unless a section states otherwise.
2. PointMe's role
PointMe is a South African marketplace and business platform. PointMe provides the platform, workflow, messaging controls, notifications, records and support tools. Unless PointMe expressly states otherwise for a specific service, the service provider remains responsible for delivering the service, managing staff and honouring pricing agreed with the customer.
3. Using PointMe as a customer
You may search, follow, request quotes, negotiate, book, pay for and review services. Booking requests are only confirmed once the provider accepts. Keep communication and payment on-platform so that your booking record, evidence and support protections remain intact.
4. Your responsibilities
Provide accurate service details, addresses and access information, attend confirmed bookings, and treat providers respectfully in line with the Non-Discrimination Policy.
Questions about this document
Contact the PointMe legal team at hello@pointme.services. You can also raise a request through the Legal Centre support channels.