1. Purpose and scope
This Data Retention & Deletion Policy forms part of the PointMe Legal Centre and should be read together with the Terms and Conditions, Customer Terms, Service Provider Terms and the Privacy Policy & POPIA Notice. It applies to customers, service providers, provider staff, visitors and PointMe support and operations teams, unless a section states otherwise.
2. Retention principles
PointMe retains information only for as long as reasonably necessary for the purpose collected, account operation, customer and provider support, security, fraud prevention, legal compliance, tax, dispute handling and record integrity.
3. Deletion requests
Users may request deletion through the privacy contact. PointMe verifies the requester and deletes or anonymises eligible information, subject to records that must be retained by law or for legitimate legal, safety or fraud-prevention reasons.
4. Backups and residual copies
Deleted information may remain temporarily in encrypted backups or operational logs until those systems rotate. Access remains restricted during that period.
Questions about this document
Contact the PointMe legal team at hello@pointme.services.