1. Purpose and scope
This Group Booking Terms forms part of the PointMe Legal Centre and should be read together with the Terms and Conditions, Customer Terms, Service Provider Terms and the Privacy Policy & POPIA Notice. It applies to customers, service providers, provider staff, visitors and PointMe support and operations teams, unless a section states otherwise.
2. Group size and capacity
A group booking may only be made where the selected service supports multiple participants. The displayed capacity is a maximum for that service and time slot, and PointMe may reject a booking that exceeds remaining capacity.
3. Participants and payment
The booking customer is responsible for supplying accurate participant details and for the total amount shown at checkout. Unless the provider states otherwise, the booking customer remains responsible for coordinating the group.
4. Changes, cancellation and attendance
A group booking follows the same confirmation, rescheduling, cancellation and refund rules as the selected service. Cancellation of the booking cancels its participant records; individual participant changes may be subject to provider availability.
Questions about this document
Contact the PointMe legal team at hello@pointme.services.