1. Purpose and scope
This Subscription & Billing Terms forms part of the PointMe Legal Centre and should be read together with the Terms and Conditions, Customer Terms, Service Provider Terms and the Privacy Policy & POPIA Notice. It applies to customers, service providers, provider staff, visitors and PointMe support and operations teams, unless a section states otherwise.
2. PointMe's role
PointMe provides provider subscription plans, billing records, invoices and account feature controls.
3. Renewals and cancellation
Subscriptions renew automatically until cancelled. Cancelling stops the next renewal; access continues to the end of the paid period.
4. Failed payments and downgrades
Failed payments trigger a retry schedule and grace period. Unresolved failures downgrade the account to the free tier and pause paid features.
Questions about this document
Contact the PointMe legal team at hello@pointme.services.