1. Purpose and scope
This Non-Discrimination Policy forms part of the PointMe Legal Centre and should be read together with the Terms and Conditions, Customer Terms, Service Provider Terms and the Privacy Policy & POPIA Notice. It applies to customers, service providers, provider staff, visitors and PointMe support and operations teams, unless a section states otherwise.
2. PointMe's role
PointMe provides a marketplace intended to support respectful, equal access to services for customers, providers and staff.
3. Expected conduct
Service must not be refused or degraded on the basis of race, gender, religion, disability, nationality, sexual orientation or any other protected ground.
4. Reporting and enforcement
Reports are triaged by the Trust & Safety team against severity and evidence. Enforcement decisions carry a reason code, an audit entry and an appeal route.
Questions about this document
Contact the PointMe legal team at hello@pointme.services.