1. Purpose and scope
This Zero Tolerance, Trust & Safety Policy forms part of the PointMe Legal Centre and should be read together with the Terms and Conditions, Customer Terms, Service Provider Terms and the Privacy Policy & POPIA Notice. It applies to customers, service providers, provider staff, visitors and PointMe support and operations teams, unless a section states otherwise.
2. PointMe's role
PointMe provides tools and processes to reduce scams, protect users, moderate content and maintain the integrity of the marketplace.
3. Prohibited behaviour
Harassment, threats, discrimination, fraud, off-platform payment coercion, identity misuse, fake reviews and unsafe practices are prohibited and may result in immediate suspension.
4. Reporting and enforcement
Reports are triaged by the Trust & Safety team against severity and evidence. Enforcement decisions carry a reason code, an audit entry and an appeal route.
Questions about this document
Contact the PointMe legal team at hello@pointme.services.